Shipping policy

SHIPPING POLICY

Last updated: May 2026

At Granted Botanical Elixirs we take great care in preparing and dispatching every order. Please read our shipping policy carefully before placing your order.

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1. DISPATCH DAYS
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All orders are dispatched once a week, every Monday. To ensure your order is included in the next Monday dispatch, please place your order before 12pm on Sunday.

Orders placed after 12pm on Sunday will be dispatched the following Monday.

We kindly ask that you factor this into your order when you need your products by a specific date.

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2. DELIVERY TIMESCALES
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Once dispatched, estimated delivery timescales are as follows:

• UK Standard Delivery — 2 to 5 business days
• UK First Class — 1 to 2 business days
• International Delivery — [5 to 14 business days depending on destination]

Please note these are estimated timescales provided by our courier and are not guaranteed. Granted Botanical Elixirs is not responsible for delays caused by third party couriers, customs, or circumstances outside of our control.

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3. SHIPPING COSTS
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Shipping costs are calculated at checkout based on your location and chosen delivery method. Any applicable shipping charges will be clearly displayed before you complete your purchase.

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4. ORDER CONFIRMATION & TRACKING
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Once your order has been placed you will receive a confirmation email. Where tracking is available, you will receive your tracking information once your order has been dispatched on Monday.

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5. INCORRECT ADDRESS
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Please ensure your delivery address is correct at the time of ordering. Granted Botanical Elixirs is not responsible for orders lost or delayed due to an incorrect address being provided. If you notice an error in your address after placing your order, please contact us immediately at [your email] and we will do our best to amend it before dispatch.

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6. LOST OR DAMAGED IN TRANSIT
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If your order arrives damaged or does not arrive within the expected timeframe, please contact us at [your email] with your order number and we will do everything we can to help resolve the issue.

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7. INTERNATIONAL ORDERS
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We are happy to ship internationally. Please note that international orders may be subject to customs duties and import taxes upon arrival in your country. These charges are the sole responsibility of the customer and are outside of our control. We recommend checking your local customs regulations before placing an international order.

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8. CONTACT US
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If you have any questions about your delivery please don't hesitate to get in touch.

📧 hello@grantedbotanicalelixirs.co.uk

Granted Botanical Elixirs reserves the right to update this policy at any time. Any changes will be reflected on this page with an updated date.

Thank you for choosing Granted Botanical Elixirs.