Refund policy

RETURNS & REFUND POLICY

Last updated: May 2026

At Granted, we take great pride in the quality of our natural skin, hair, and tooth care products. Please read our returns policy carefully before making a purchase.

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1. OUR RETURNS PROMISE
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Your satisfaction means everything to us. If something isn't right, we want to hear about it. However, due to the nature of our products — which are applied to the skin, hair, and mouth — we are only able to accept returns under strict conditions to protect the health and safety of all our customers.

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2. ELIGIBILITY FOR A REFUND
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We will only issue a refund if ALL of the following conditions are met:

• The product seal is completely unbroken and untampered
• The return is requested within 28 days of your purchase date
• The item is in its original packaging and unused condition
• Proof of purchase (order confirmation or receipt) is provided

Refunds will NOT be issued if:
• The product seal has been broken or shows any sign of tampering
• The return is requested after 28 days of purchase
• The product has been opened, used, or partially consumed
• The item was purchased during a sale or marked as non-returnable at the time of purchase

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3. FAULTY OR DAMAGED PRODUCTS
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If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order at hello@grantedbotanicalelixirs.co.uk with:

• Your order number
• A clear photo of the damaged or faulty item
• A brief description of the issue

We will arrange a replacement or full refund at no cost to you. Faulty product claims are exempt from the unbroken seal requirement.

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4. ALLERGIC REACTIONS
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We use only natural ingredients across all of our products. However, individual sensitivities vary. We strongly recommend reviewing the full ingredient list before purchase and performing a patch test before use.

Unfortunately, we are unable to offer refunds for reactions resulting from individual sensitivities, as we cannot accept opened or used products back for health and safety reasons. If you have any concerns about ingredients, please contact us before purchasing — we are always happy to help.

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5. HOW TO REQUEST A RETURN
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To initiate a return, please contact us at hello@grantedbotanicalelixirs.co.uk within your 28-day window with:

• Your full name and order number
• The product(s) you wish to return
• Your reason for return

Do not send items back without contacting us first. Returns sent without prior authorisation will not be accepted.

Once your return is approved, we will provide you with return instructions. Please note that return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

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6. REFUND PROCESSING
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Once your returned item has been received and inspected, we will notify you of the outcome within 5–7 business days. Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to reflect the refund in your account.

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7. EXCHANGES
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We do not offer direct exchanges at this time. If you would like a different product, please return your eligible item for a refund and place a new order.

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8. DIGITAL PRODUCTS
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Any digital downloads (such as guides or e-books) purchased from Granted are non-refundable once accessed or downloaded, as the content is immediately available upon purchase.

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9. CONTACT US
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If you have any questions about your order or this policy, we'd love to hear from you.

📧 hello@grantedbotanicalelixirs.co.uk

Granted reserves the right to update this policy at any time. Any changes will be reflected on this page with an updated date.

Thank you for choosing Granted!